Les Bonbons De Mandy - F.A.Q Frequently Asked Questions

Consult our website F.A.Q below to try to solve your problem.

If not, do not hesitate to contact usr via our contact form so that we can answer all your questions.

Shipping

Which countries are you delivering?

We Deliver in France, Belgium, Luxembourg, Corsica and Dom Tom.

What are the possible means of delivery?

We ship through various means: La Poste Française, Mondial Relay ou DPD France. Delivery rates here.

I ordered, when would I receive my package?

We process commands in 48-72 hours (worked) following their validation. The period guaranteed by the french shipping services is 48 hours to 4 days. For orders delivered abroad, Les Bonbons de Mandy cannot guarantee this delay, order delivery time may vary depending on the destination.

Where to follow my package?

You can follow theadvancement of your package thanks to the follow-up number who has been to you sent by email. Just click on it the carrier that you chose at the time of your order and enter your tracking number. https://www.mondialrelay.fr/suivi-de-colis/https://www.laposte.fr/outils/suivre-vos-voyshttps://www.relaiscolis.com/suivi-de-colis

I made an order with withdrawal or Click And Collect, when can I get it?

When your order is ready, you will receive a confirmation email. Then you can come here recovery on appointment. Same for the click and collect, a appointment you'll be offered.

I want to buy fragile items, but I'm afraid they don't get in good condition.

The whole team takes great care to pack and protect your products.

Do you have a store?

Unfortunately not at the moment, we only have a deposit and our activity is mainly online.

Reception back

I didn't get an invoice in my package.

Our ecological approach also involves not printing invoices or delivery vouchers. Your invoice is available in the part My Account, on the tab My ordersand can be downloaded at any time.

I received an extra product in my order.

And yes:) Mandy candy sometimes make you small gifts..

I want to make a return, how do I do it?

You can perform a return within 14 days of your order. To make a return, you simply need to fill in theformonline return, we return by postal mail theform pdfduly completed or send an email toreturn@lesbonsdemandy.frby joining proof of purchase. You will then receive an email confirming that your return is accepted. Upon receipt of the returned product in a compliant condition, we will refund it via the payment method used.

What address do I have to return an article?

You can return the items you want under 14 days by filling the return form, the return fees to your charge, to the following address: Les Bonbons De Mandy 190 Impasse de la fountain de pré 24600 Allemans.

I didn't get my package

Contact our customer service by phone: 09 88 99 36 13 Or from our contact form

Account

I lost my password, how do I get it?

Your password is encrypted. We can't send him back to you. If you have lost your password, just click on the link Forgot your password? One email will be sent to guide you creating a new password.

I have a promo code, when should I enter it?

You can enter your promo code in page cart under the summary or directly when passing your order by clicking on the link Click here to enter your code.

I made an order, where can I consult her?

All data your customer account may be consulted in the part My Account from the site.

How do I know if my order has been taken into account?

When you place an order on our site order confirmation email and payment confirmation email you're sent. If, these two emails have reached you well, your order is validated, and will be processed within the usual time frame.

How do I contact the Mandy Bonbons team?

Contact our customer service by phone: 09 88 99 36 13 or from our contact form.

Payment

Can I pay by cheque or bank transfer?

Yes, you receive them payment instructions directly by mail and in the cart before validation.

Are my bank data protected?

All your purchase transactions take place in a strict privacy and encryption framework through SSL protocol. We do not have access to your bank details and therefore do not keep them on our servers. To make the payment, you are redirected to the site of the payment agency of your choice, LCL Sherlocks, our banking partner or Paypal.

Outputs

How to know the DLUO / DDM of your products?

We attach special attention to consumption limits. Some dates can see the day and month reversed. In case of doubt, do not hesitate to contact us.

DDM Near or Dispatched?

Some dates may be exceeded, but always consumables, they are identified by a pictogram on each item. In case of doubt, do not hesitate to contact us. A product proposed for sale with an outdated or close DDM does not constitute an offence.

Where to buy a gift card? How long is it worth?

You can buy one gift card directly from the catalog. It is valid only for purchases from our site lesbondemandy.fr, and this, during the 12 months from purchase. The gift card Les Bonbons De Mandy is usable until the amount credited, chosen by its buyer. It may not be replaced or refunded in the event of loss, theft or the expiration of the validity period or exchanged or resold.

If you did not find the answer to your question, do not hesitate to contact us via ourcontact form.

It's always a pleasure to exchange with our customers.