 
Shipping and delivery
Treatment & Shipping
by your payment received, your order will be packed and shipped within 24 hours to 72 hours. Take the time check the correct condition your order in the presence of the pounder or the Commerçant Relais. Do not hesitate to refuse a package that appears to have been opened or seriously damaged.
With Colissimo, you will receive your parcel under 2 working days in Metropolitan France.
With Global Relais, you will receive your parcel under 1 to 5 working days in Metropolitan France.
You will receive by email the follow-up number of your package once it has been sent. You can follow at any timestatement of delivery from La Poste sites, Mondial Relay, Relais Colis, Chrono shop, Colis Privé or G.
Delivery
| TARIFS | Delivery offer in Point Relais® Mondial Relais, Colis Relay, Colis Privé, Relais La Poste & Chronoshop | |||
| France (+Corse) | Belgium | Luxembourg | ||
| Average | 3 Open days | 3 Open days | 3 Open days | |
| Package | 8,99 € | 8,99 € | 8,99 € | |
| Colissimo France | Colissimo Outre-mer | |
|---|---|---|
| Weight up to Including packaging | To France metropolitan Corsica included Monaco and Andorra | To Guadeloupe, Martinique, Mayotte, Réunion, Guyane,St-Pierre-et-Miquelon, Saint-Martin, Saint-Barthélémy |
| 1 kg | 10,00 € | 40,00 € |
| 2 kg | 17,99 € | 40,00 € |
| 5 kg | 17,99 € | 40,00 € |
| 10 kg | 25,00 € | 70,00 € |
| 15 kg | 31,00 € | 130,00 € |
| 30 kg | 37,00 € | 150,00 € |
| TARIFS | Delivery offer in Point Relais® Mondial Relay By GLS or GLS delivery at Home in 24/48H | |||
| France, Belgium , Luxembourg & Corsica | Ile Française Outre Mer ( Reunion, Guadeloupe, Martinique, Guyane ...) | |||
| Average | 1 to 2 Days worked | 3 to 5 Open Days | ||
| Package | Relais ou Domicile a 6,99 € Up to 30 Kg | Domicile 24,99 € Up to 30 Kg | ||
| From 35 € for purchase | Home delivery offer " Suspended since 01/10/2022 " | |||
| Reserved for postal codes: | ||||
| Modality | On RDV | On RDV | On RDV | |
| Tariff | Offer | Offer | Offer | |
Information : Over 30 kg, the shipment is made 2 parcels. The Relais package remains unchanged. Time limits are given for information purposes in working days. In times of strong commercial operation or containment, these deadlines may be extended for a few days.
Follow-up
You can follow the advance of your delivery thanks to the follow-up number who was sent to you by email. Then you just need to click on the carrier that you chose at the time of your order and enter your tracking number.
https://www.mondialrelay.fr/suivi-de-colis/
https://www.relaiscolis.com/suivi-de-colis
https://www.laposte.fr/outils/suivre-vos-voys
https://www.chronoshop2shop.fr/en/suivi-colis
https://gls-group.eu/FR/en/suivi-colis
return
For power receive a return, your article must be unencumbered and in same condition where you received it. It must also be in the original packaging. If the goods were not received in condition, we will not be able to make a refund and the goods will be destroyed. Several types of products cannot be returned:
* Gift cards * Custom creations * Excessive DLUO products * The product(s) are to be returned by Colissimo recommended, at your expense, to the following address: SAS Les Bonbons De Mandy 190 Impasse de la fountain du pré 24600 Allemans