Refund Policy

Refund Policy - Mandy Bonbons

RETURNS

Our repayment policy lasts 14 business days. If 14 days have elapsed since your purchase, unfortunately we cannot make a refund. For power receive a return, your article must be unencumbered and in same state where you received it.

It must also be in theoriginal packaging. If the goods were not received in condition, we will not be able to make a refund and the goods will be destroyed.

Several types of products cannot be returned. Other items that cannot be returned:

  • Gift cards
  • Custom creations
  • Excessive DLUO products

For perform a return, you just have to fill le formulaire en ligne de retour, turn us back postal mail the form pdf completed or send an email to return@lesbonsdemandy.fr joining one proof of purchase.

Please return your purchase, to your expenses, by Recommended Colissimo to the following address:

SAS The Mandy Bonbons

190 Impasse de la fountain du pré

24600 Allemans.

There are certain situations where no refund is granted :

  • Products with obvious signs of use.
  • Any article that is not in its original state, that is damaged or that presents some missing parts or parts for reasons that are not due to an error on our part.
  • Any item that has returned more than 14 days after your order without acceptance from us of the withdrawal form.

PACKAGES (THING CAS)

Once we have received and inspected the returned item(s), we you send an e-mail for you confirm that we have received it. We arenformerons also our decision on approval or rejection of your claim.

If your request is approved, so your refund will be processed, and one credit will be automatically applied to your credit card or to your original method of payment, in one 7 to 14 days.

REMBOURSES IN RETARD OR MANQUANTS

If you do not have not yet received your refund, please first consult your bank account again. Then contact theissuing entity your credit card, because there may be a delay before your refund is officially posted. Then, chave your bank. There is often a necessary processing time before a refund is posted. If after completing all these steps, you have not yet received your refund, please contact us via our contact form or by email to contact@Lesbonsdemandy.fr.

ARTICLES SALES (THE CASE)

Only items at current prices can be returned. Unfortunately, the sold items are not refundable.

EXCHANGE (CAS EASTING)

We replace an article only if it is malfunction or damaged. If in this case, you wish to exchange it against the same article, contact us via our contact form or by email to contact@lesbonsdemandy.fr.

CADEAUX

If the returned item was identified as a gift when buying, it cannot be returned. Unfortunately, the gift items are not refundable.